These General Terms and Conditions govern all brokerage services of come2norway GmbH & Co. KG (hereinafter “come2norway”), with registered office in 32457 Porta Westfalica, vis-à-vis its customers. come2norway brokers holiday homes, holiday apartments and boats for individual holiday stays, in particular in Norway. These are exclusively individual services for self-drivers. Package holidays or linked travel arrangements within the meaning of the statutory provisions are not offered. Since come2norway brokers only individual services and does not offer package holidays, there is generally no obligation to provide insolvency protection under package travel law for this brokerage. An insolvency protection certificate is therefore not issued for the brokered individual services. If, at the customer’s request, come2norway brokers transport services (e.g. ferry crossings), this constitutes a separate brokerage service. The transport contract is concluded exclusively between the customer and the respective transport company. In this respect, come2norway does not provide any transport services of its own and does not become a contractual party to the transport contract. To the extent that come2norway accepts payments for brokered transport services, this is done exclusively as a collection service on behalf of the transport company. Acceptance of payments does not establish any status as a tour operator and does not create any own performance obligation of come2norway with regard to transport. The basis of the cooperation is mutual trust, transparent information and fair dealings with one another. Deviating agreements require written confirmation by come2norway to be effective.
come2norway acts exclusively as an intermediary between the respective property owner or lessor and the customer. The rental agreement relating to the stay for the accommodation and, where applicable, for a boat is concluded directly between the customer and the respective owner. come2norway is authorised to collect payments and prepares the rental documents, including the corresponding invoices, on behalf of the owners. come2norway is not the owner of the brokered properties. come2norway’s service consists of careful selection, description and brokerage of the offered properties as well as organisational support of the booking. Claims arising from the rental relationship, in particular regarding equipment, condition or use of the accommodation or the boat, must generally be asserted against the owner.
The presentation of properties on the website does not constitute a legally binding offer, but an offer for a non-binding reservation or a legally binding booking. By submitting the booking request, the customer makes a binding offer to conclude a brokerage agreement. A legally binding brokerage agreement is concluded only upon written booking confirmation and the corresponding invoice issued by come2norway. Automatic reservation, booking or receipt confirmations serve solely to inform about receipt of the request and do not constitute binding acceptance. If the booking confirmation differs from the original request, it shall be deemed a new offer that must be expressly accepted by the customer. After booking acceptance, the customer receives the invoice for the brokerage agreement and thus all required rental documents, which must be presented upon arrival before taking over the property together with an official identification document. With the binding booking, the registrant also acts in the name of all travelling persons. The registrant ensures that all comply with the contractual agreements, house rules and terms of use. The registrant is liable to come2norway for the fulfilment of the contract by all registered participants in the same way as for his or her own obligations.
The specific scope of services results from the property description valid at the time of booking, the booking confirmation and the supplementary contract documents. Special requests, verbal assurances or individual agreements become part of the contract only if they have been confirmed in writing by come2norway. Holiday accommodations in Norway are often individually designed and furnished in a typical local style. Differences in construction, ceiling height, bed size, furnishings or comfort therefore do not constitute a defect insofar as they correspond to the property description.
(1) All stated prices refer to the respective booked property and the agreed booking period.
(2) The property price includes exclusively the mandatory services expressly listed in the respective property description as well as agreed flat-rate energy charges.
(3) Additional and optional services, in particular variable costs depending on the number of persons or consumption, additionally ordered cleanings, linen packages, the costs for bringing pets, extra boats as well as other additional services are shown separately on the invoice.
(4) Services that were not ordered in advance at the time of booking or that arise depending on consumption, in particular for electricity, heating, water, fuel or additional cleaning services, must be paid by the tenant on site to the owner, the owner’s representative or the local service provider in accordance with the respective property description, unless they are expressly included in the property price or in the stated final price of the respective service.
(5) Consumption-based costs may, insofar as provided in the property description, be billed on site based on actual consumption.
(6) Charging electric or hybrid vehicles is permitted exclusively at the designated and approved charging stations for reasons of fire protection, safety and cost protection.
come2norway is authorised to accept payments on behalf of the respective owners.
Deposit of 20%
After receipt of the confirmation and dispatch of the brokerage agreement with invoice, a deposit of 20% of the property price including the mandatory services stated in the booking confirmation is due.
The remaining balance must be paid without further request no later than 56 days before the start of the rental period.
Reminder
If due payments are not made despite a reminder, come2norway is entitled to withdraw from the contract and to charge the agreed cancellation costs. If a due payment is not made on time, come2norway is entitled to block the booked service until full payment has been received. As long as full payment has not been received, there is no entitlement to the provision of the accommodation, handover of a boat or other services. If payment is still not made after a grace period has been set, come2norway is entitled to withdraw from the contract. In this case, the cancellation conditions pursuant to §20 of these GTC apply.
For short-notice bookings (last-minute bookings etc.), the total price is due immediately upon receipt of the invoice. Brokered transport services, if ordered, are billed separately and are not part of the accommodation rental price.
Short bookings and short-booking surcharges
Short stays generally involve the same organisational effort as longer bookings. The surcharge serves to compensate for this additional effort. If a minimum rental period is provided for a property, it is governed by the respective property description.
Short-booking surcharge
For bookings with a stay of a maximum of four (4) nights, a short-booking surcharge of 30% is charged on the respective property price. The surcharge is shown to the customer in the price before the booking is concluded. There is no entitlement to conclude a booking below the minimum rental period. Short bookings are accepted exclusively subject to availability and with the owner’s consent. Short stays may be excluded, in particular in high season or when occupancy is high.
Contract documents – invoice
Immediately after booking acceptance, the customer receives all required brokerage and rental documents together with the corresponding invoice. The payment dates are also noted therein. These documents must be carefully checked and kept. Any discrepancies or questions must be reported to us immediately.
Arrival notification:
The customer undertakes, in particular, to complete the arrival notification in full and to submit it to the property owner in due time. The check-in and check-out protocols must be printed and brought along for the purpose of documenting the property handover.
For identification purposes, the customer must present an official identification document before taking over the property. Persons born after 01.01.1980 generally require a valid boat licence in Norway to operate motorboats with more than 25 hp.
This must be presented to the boat owner or the owner’s representative before the briefing. If these documents are missing, delays in handover and briefing may occur; come2norway assumes no liability for this.
The binding arrival and departure times are set out in the property description.
Arrival is generally between 15:00 and 20:00, and departure is no later than 10:00.
The customer undertakes to inform the owner by telephone of the expected arrival time in good time so that a smooth handover can be prepared. On the day of arrival, the arrival time must be coordinated again by telephone at the latest two (2) hours before arrival at the property. In the event of late arrival without prior information, significant delays in moving in may occur.
During the on-site handover, a briefing in accordance with the check-in protocol will take place for the accommodation and, where applicable, for the boat.
Upon arrival, the deposit stated in the property description must be provided. The deposit serves to secure minor damages, additional costs and breaches of duty. If the accommodation and, where applicable, the boat are returned properly, the deposit will be refunded.
If damages, losses, soiling, loss of use or outstanding claims are determined, the deposit may be retained in whole or in part. If the deposit provided is insufficient to cover the damages or costs incurred, the customer remains obliged to reimburse in full. This applies in particular also to boat damages up to the deductible in accordance with the applicable insurance conditions. If, for organisational or other reasons, no deposit is collected upon arrival, this does not affect the customer’s liability for damages, additional costs or breaches of duty that have occurred. In this case as well, the customer is obliged to compensate all determined damages, loss of use and consequential costs.
Claims for damages may also be asserted after departure if damages are only determined subsequently or if consequential damages only become apparent later.
The accommodation may be occupied exclusively by the number of persons stated at the time of booking. Subletting, handing over to third parties or use by unregistered persons is not permitted. Parties, larger celebrations or other events are not permitted. The usual night-time quiet hours must be observed. Consideration for neighbours and the surroundings is self-evident. All accommodations are non-smoking properties. Smoking in the properties is strictly prohibited.
Pets may only be brought along in properties expressly designated for this purpose and must be registered in advance at the time of booking. Keeping pets may be subject to a fee and is stated in the applicable property description. The customer is liable for all damages or soiling caused by animals brought along. Animals must always be supervised and may not enter sanitary rooms, bedrooms, beds or the sofa. The customer undertakes to treat owners, neighbours and facilities as well as nature and the environment with respect. Seasonal leash requirements for dogs must be observed. Local customs, in particular removing outdoor shoes in the house, must also be observed.
The accommodation must be left tidy and in the condition in which it was taken over. If final cleaning is not included in the property price and has not been booked as an option, the accommodation must be handed over fully cleaned. If the departure time is in the early morning hours and an inspection of the property cannot be carried out by the owner, the cleaning must be paid for before departure. Cleaning ordered subsequently must be paid to the property owner or the owner’s representative in the respective local currency.
Even if final cleaning is included in the price, the toilets, kitchen surfaces, cutlery and dishes must be cleaned and the floors must be vacuumed.
Waste must be separated in accordance with local regulations and completely disposed of before departure. At some points, containers are available for tourists’ waste. Fish processing is permitted exclusively at the designated places.
Gutting, scaling or processing fish at or in the accommodation is prohibited. Due to significant odour nuisance, no fish products may be fermented or preserved by boiling down in the properties. Fish waste must be properly disposed of at sea and must not be thrown into the harbour basin.
Violations may result in special cleaning services subject to a fee.
If stated in the property description, a boat belongs to the accommodation or can be rented additionally. Type, equipment, engine power and period of use result from the respective property description. Use of the boat is generally tied to the rental duration of the accommodation. There is no entitlement to provision of a replacement boat in the event of the customer’s own fault, provided there is no fault on the part of the owner.
(1) Scope of services for inclusive boats and extra boats
If a boat is included in the property price or is rented additionally, the boat rental regularly includes the berth, the inventory belonging to the boat and the legally required safety equipment under Norwegian law as per the property or boat description. The boats generally have hull insurance under Norwegian law with an excess of up to EUR 1,200, depending on the boat type and the respective insurance contract. Not included in the scope of services are insurance for occupants or accident cover, personal liability insurance, cover of the excess, as well as fishing and consumable materials, fuels and lubricants, unless expressly agreed otherwise.
(2) Boat insurance and liability
The amount of the excess applicable in each case must be inquired from the owner or the owner’s representative at the time of boat handover and recorded in the handover protocol. Personal belongings of the tenant or fellow travellers are not part of the boat insurance. Personal injuries are not covered by hull insurance. The tenant is liable for all damages or loss of the boat to the extent that these are not covered by the existing insurance. This also applies to consequential damages and loss of use. The deposit provided may be retained in whole or in part by the boat owner until a damage has been fully clarified and settled. The excess incurred in the event of damage must be borne by the tenant and may differ from the amount of the deposit provided. Damages that are covered neither by the insurance nor by the deposit must be settled by the tenant immediately, but no later than before departure. Damages, collisions, extraordinary incidents or complaints must be reported by the tenant immediately to the owner or the owner’s representative.
Handover and return of the boat take place at the agreed berth on the basis of a handover protocol. The customer undertakes to participate in the technical and nautical briefing.
Upon handover, condition, inventory and equipment must be checked jointly and documented.
Complaints must be recorded immediately in the check-in or check-out protocol.
Boat return:
The boat must be returned cleaned, refuelled and with complete equipment as taken over. Delayed returns must be reported immediately and may cause additional costs.
The boat operator is obliged to comply with all applicable legal and official regulations and, before each trip, to independently inform himself/herself about safe handling of the boat, the applicable safety regulations, the approved operating area and the current weather and marine weather forecasts. Trips in unsuitable weather or sea conditions must be avoided. For guests born before 01.01.1980, there is no licence requirement in Norway for motorboats in these classes. For persons born after 01.01.1980, a valid boat licence is legally required to operate motorboats with more than 25 hp. The boat operator bears responsibility for the safety of all passengers throughout the entire use of the boat. Operating a boat under the influence of alcohol or drugs is prohibited. Before departure, the boat operator must familiarise all passengers with the basic safety rules and the boat’s technology. Suitable life jackets must be worn during trips.
(1) Trips are permitted exclusively in waters suitable, approved and released for the respective boat. Decisive are the local regulations, the briefing by the owner and the information in the property and boat descriptions.
(2) A minimum distance of at least 100 metres must be maintained from fish farms, fishing nets, maritime facilities and other restricted and danger zones, unless stricter legal requirements apply.
(3) Trips to the open sea may be undertaken only in suitable weather and sea conditions. Decisive in particular are official weather warnings as well as local notices.
(4) Instructions of the owner or the owner’s representative regarding safe use of the boat must be followed.
(5) In the event of serious or repeated violations of these provisions, endangerment of persons, property or the environment, or grossly negligent behaviour, the owner is entitled to prohibit further use of the boat with immediate effect and to terminate the rental relationship without notice. This applies in particular to trips under the influence of alcohol or drugs, disregard of weather warnings, violations of area restrictions, improper use of the boat or other grossly negligent behaviour.
(6) In these cases, there is no entitlement to a refund of fees already paid.
Damages, collisions, groundings, accidents or other extraordinary incidents must be reported to the owner immediately. In the event of theft or accidents, a police report must additionally be filed. Repairs may be carried out only with the owner’s prior consent. Failure to report or delayed reporting may lead to loss of insurance cover. The customer is liable for all damages caused by him/her or fellow travellers, loss of use as well as consequential damages arising therefrom. Settlement of damages is carried out in accordance with §9 of these GTC regardless of whether a deposit was provided upon arrival. The customer’s liability for damages, accidents, loss of use and consequential damages exists regardless of whether a deposit has been provided or not. Claims for damages may also be asserted after return of the accommodation or the boat as well as after the customer’s departure if the damage is determined only later or becomes apparent only subsequently.
Before return, the boat must be thoroughly cleaned, preferably after each fishing day. Consumables such as fuel, lubricants, cleaning agents and nautical charts are borne by the customer. Technical devices and electronic equipment must be handled properly. Fish finders and plotters should, where possible, be secured against theft and weather. Bilge systems and water drains as well as mooring must be operated in accordance with the briefing.
Rebookings to other properties or periods are possible only with the prior consent of come2norway. A reasonable processing fee may be charged for rebookings. The customer is entitled to nominate a replacement person up to the start of the rental period, provided this person meets the contractual requirements. In this case, the original customer and the replacement participant are jointly and severally liable for all obligations arising from the contract.
The customer may withdraw from the contract at any time before the start of the rental period. Withdrawal must be declared to come2norway in text form (e.g. email). In the event of withdrawal, the following flat-rate cancellation costs, based on the property price (excluding optionally booked services), apply:
up to 50 days before start of the rental period: 20%
from 49 to 35 days before start of the rental period: 50%
from 34 to 8 days before start of the rental period: 80%
from 7 to 1 day before start of the rental period: 90%
in case of non-arrival (no-show): 100%
The customer retains the right to prove that no damage or a lower damage has occurred. The decisive factor for calculation of the cancellation costs is the time at which the withdrawal declaration is received by come2norway. Reasons for withdrawal, regardless of the cause, in particular personal, health-related, professional or organisational reasons, are irrelevant for the amount of the cancellation costs to the extent legally permissible. Provisions on extraordinary circumstances or force majeure remain unaffected and are conclusively governed in §22 of these GTC. If the customer fails to comply with the contractually agreed payment obligations and come2norway withdraws from the contract pursuant to §6, this is deemed a withdrawal by the customer. In this case, the above cancellation rules apply accordingly.
Taking out cancellation insurance is strongly recommended.
(1) Notice on the statutory right of withdrawal
For contracts concerning the brokerage of holiday accommodations, boats and other services with a fixed rental period, there is no statutory right of withdrawal pursuant to § 312g para. 2 no. 9 German Civil Code (BGB). This applies regardless of whether the contract was concluded online, by telephone, by email or otherwise. There is therefore no legal entitlement to a free cancellation or rebooking. Only the respectively agreed cancellation conditions are decisive.
(2) Voluntary goodwill policy
Notwithstanding the non-existence of a statutory right of withdrawal, come2norway endeavours in individual cases, in the event of short-notice changes or cancellation requests immediately after booking, to find a fair and customer-oriented solution. If contact is made within 72 hours after booking, we will examine, within the scope of our possibilities and taking into account the respective booking situation, the season, the occupancy as well as the agreements with the respective owner, whether a free or reduced-cost cancellation or rebooking can be granted as a gesture of goodwill. There is no legal entitlement to this. The decision on a goodwill arrangement lies exclusively at the discretion of come2norway. A goodwill arrangement granted once does not establish any entitlement to future goodwill services. This voluntary goodwill policy does not apply to discounted bookings, special offers, last-minute bookings, promotional prices, discounted bookings or other bookings with special conditions.
(1) If the booked stay cannot be carried out objectively or is carried out with significant impairment due to force majeure, official orders or other extraordinary circumstances that were not foreseeable at the time the contract was concluded, the applicable statutory provisions apply.
(2) In the event of general entry bans, official entry restrictions or comparable measures, the contracting parties will endeavour, within the framework of statutory requirements, to find appropriate solutions, in particular by rebooking or cancellation. There is no entitlement to a specific solution unless otherwise required by law.
(3) Individual personal circumstances or assessments of the customer, in particular illness, professional obligations, family reasons, unwillingness to travel, subjective safety concerns, limited travel possibilities or concern about possible future restrictions, do not constitute force majeure within the meaning of this provision and do not establish an entitlement to a free cancellation or rebooking. The conclusion of cancellation insurance is expressly recommended.
(1) Travel to and from the booked holiday accommodation is generally the customer’s own responsibility unless expressly agreed otherwise.
(2) If, at the customer’s request, come2norway brokers ferry crossings, flight services or other transport services as separate individual services, the respective transport contract is concluded exclusively between the customer and the relevant transport company. Any refunds or claims arising from the transport contract are directed exclusively against the transport company.
(3) In the event of disruptions of transport services, in particular cancellation, delay, rebooking, strike, weather-related restrictions, technical defects or comparable events, any claims exist exclusively against the respective transport company to the extent legally permissible.
(4) A failure or delay of arrival or departure, for whatever reason, does not entitle the customer to a free cancellation, rebooking or reduction of the accommodation or boat rental. Disruptions of transport services do not in particular give rise to claims for withdrawal, reduction or damages against the accommodation or boat owner or against come2norway.
(5) If the customer cannot use the booked accommodation in whole or in part due to delayed or cancelled transport, the agreed total booking price generally remains payable. Mandatory statutory claims remain unaffected.
(6) The conclusion of cancellation insurance or travel interruption insurance is expressly recommended.
(1) come2norway is liable for the proper brokerage of the offered services within the framework of statutory provisions.
(2) come2norway assumes no liability for the proper provision of the brokered services by the respective owners, lessors, boat owners or other local service providers, since these services are not provided by come2norway itself.
(3) Limitation of liability
To the extent legally permissible, the contractual liability of come2norway for damages that do not result from injury to life, body or health and that were neither caused intentionally nor by gross negligence is limited to three times the price of the respective brokered individual service. Statutory liability provisions remain unaffected.
(4) Fishing, natural and environmental influences
come2norway provides no guarantee for fishing success or catch quantities. Liability for restrictions or impairments of fishing that arise in particular due to weather conditions, natural events, official measures, closed seasons, catch restrictions or commercial fishing is excluded to the extent legally permissible.
(5) The customer is obliged to independently inform himself/herself about the locally applicable national and official fishing regulations and to comply with them. Violations are at the customer’s own responsibility.
(6) Alcohol and intoxicants
Damages or impairments caused under the influence of alcohol, drugs or other intoxicants are borne exclusively by the person who caused them. This applies in particular to damages to real property, inventory, boats, equipment as well as when operating boats or other watercraft. Liability of come2norway is excluded in these cases to the extent legally permissible.
(1) The customer is obliged to report defects, damages, service disruptions or other complaints immediately, i.e. without culpable delay, preferably already on the day of arrival, to the owner as well as to come2norway. The report may be made by telephone, email or other suitable means.
(2) The customer is obliged to grant the owner and come2norway the opportunity to remedy the situation within a reasonable period.
(3) If a timely report is omitted or reasonable cooperation in remedying defects is refused, statutory claims for reduction, damages or other claims may lapse in whole or in part.
(4) The customer is obliged to contribute, within reason, to avoiding and mitigating damages.
(1) Only the current statutory provisions of the Norwegian authorities apply to the export of fish and fish products from Norway.
(2) According to the current status (2026), the permitted export quantity for tourist fishing is a maximum of 15 kilograms of fish or fish products from the sea per active angler from the completed 12th year of life, provided the statutory requirements are met. Statutory changes, in particular future adjustments of export quantities, are expressly reserved.
(3) A prerequisite for claiming the export quota is proper and daily reporting of catches via the respective official and approved catch apps or via the respective owner or operator of the property, insofar as this is permissible.
(4) If proper catch reporting is omitted or if it is not complete or not submitted in due time, the entitlement to use the export quota lapses.
(5) Customers renting a property that is not registered for tourist fishing are not entitled to export sea fish. Freshwater fish and salmonids are subject to separate statutory regulations and are excluded from this.
(6) The customer is independently obliged to inform himself/herself about the applicable fisheries regulations, catch quantities, reporting obligations and export rules and to comply with them.
(7) Violations of fisheries law or customs regulations may lead to fines, confiscations, seizure measures or other official sanctions. The customer alone is liable for any resulting costs, disadvantages or legal consequences.
(8) Liability of come2norway for official decisions, technical disruptions of reporting platforms, incorrect information from third parties or changes to the statutory framework is excluded to the extent legally permissible.
Claims due to non-contractual performance must be asserted against come2norway within one month after the end of the rental period. The regular limitation period is one year from the contractual end of the rental period. Statutory special provisions remain unaffected.
(1) Claims of the customer due to non-contractual provision of the brokered services must be asserted immediately after becoming aware of them. A delayed report may, to the extent legally permissible, lead to exclusion or limitation of claims.
(2) Claims of the customer against come2norway become time-barred, to the extent legally permissible, within one year from the end of the brokered service.
(3) The shortening of the limitation period does not apply to claims resulting from injury to life, body or health, nor in cases of intentional or grossly negligent breach of duty by come2norway, its legal representatives or vicarious agents.
(4) Mandatory statutory provisions remain unaffected.
(1) The processing of personal data is carried out in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
(2) Detailed information on the nature, scope and purposes of data processing as well as on the rights of data subjects can be found in the current privacy policy on our website at: www.come2norway.com/datenschutz
(3) Personal data are processed exclusively insofar as this is necessary for handling inquiries, carrying out pre-contractual measures, performing the contract or fulfilling statutory obligations. The legal basis for this is in particular Art. 6(1)(b) and (c) GDPR.
(4) Personal data are not passed on to unauthorised third parties.
(5) Within the framework of statutory provisions, the customer in particular has the right
• to request information about his/her stored data
• to have incorrect data corrected
• to request deletion or restriction of processing
• to object to processing
• to have his/her data transferred
• and to lodge a complaint with a competent supervisory authority.
The corresponding rights arise from Art. 15 to 21 as well as Art. 77 GDPR.
(6) Objections to the processing of personal data may be sent by email to info@come2norway.com.
(1) come2norway does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so. There is no internal complaint procedure.
(2) German law applies to the contractual relationship between the customer and come2norway, insofar as no mandatory consumer protection provisions conflict with this.
(3) Place of jurisdiction is, insofar as legally permissible, the registered office of come2norway. The language of the contract is German.
(4) Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The statutory provision shall apply in place of the invalid provision.
Status: 09 February 2026
Customer service and agency for brokerage services come2norway:
come2norway GmbH & Co. KG
Arminstraße 37
32457 Porta Westfalica
Commercial Register: AG Bad Oeynhausen HRA 9309
Personally liable partner: come2norway Beteiligungsgesellschaft mbH,
AG Bad Oeynhausen, HRB 15633
Managing Director: Stephanie Spilker
VAT ID No.: DE315573358
Phone: +49 5751 967802
Fax: +49 5751 967803
Email: Info@come2norway.com